FrequENTLY Asked questions

• What is the minimum amount of staff you hire?

  • The minimum is 5 staff to allow an even distribution of workload.

• Do we have to book staff for a minimum number of hours?

  • YES. The minimum booking for all our staff is 5 hours. For setup and breakdown staff this is 2 hours.

• What is your standard uniform?

  • Corporate & Hospitality Staff; For our corporate events staff are required to wear a pair of black trousers or knee length skirt (for ladies), a white shirt and a black bow-tie.

  • Promotional & Exhibition Staff; It is usually requested by the client that promotional staff wear branded clothing (provided by the client) to correlate with the marketing campaign.

  • Set-up & Breakdown Staff; We request that our set-up & breakdown staff wear loose yet comfortable clothing that allows them to work effectively. This consists of a pair of dark jeans the S E R E N I T Y branded t-shirt & a pair of neat trainers or canvas type shoes.

• Do we have to give the staff food and drink?

  • It is a legal requirement to make sure event staff have access to water and most clients are nice enough to provide food for our hospitality staff on shifts over 4 hours

• Are staff entitled to breaks?

  • YES. All workers have the right to a break of 20 minutes if required to work continuously for more than 6 hours. The break should be taken during the 6 hour period & not at the beginning or the end of the shift.

• Do you have charge for travel time?

  • Yes. This is included in all quotes.

• Which areas do you cover?

  • We cover all areas in and around the M25 that is reachable by public transport and are also happy to travel internationally.

• Can we ask staff to stay longer on the night?

  • We understand the need for flexibility, therefore this must be discussed & agreed beforehand and will be subject to a late night fee.